Human resource management

Job details

Full Job Description

EMT/ RESOURCE MANAGEMENT

As an Experience Management Advanced Associate, you will be part of an industry leading, high performing and agile team of workforce management professionals providing exceptional client service to our stakeholders and helping our employees gain differential experiences that are aligned to their career aspirations.

We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. You’ll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams.

The opportunity

EY Global Delivery Services (EY GDS) is a dynamic and global service delivery network of over 50,000 professionals working across borders, to provide innovative and strategic business solutions to EY member firms and EY clients globally. Experience Management plays a vital role in the firm’s Next Wave strategy and it’s purpose of building a better working world.

We offer a great place to work for every person joining EY. At GDS, you will have the opportunity to develop your professional skills in a truly global environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team.

We invest in your learning and development. We’ll help you develop the technical and soft skills you need. We support your professional development with a combination of learning, networking, experiences, and coaching. As part of a 300+ member team, supporting 4 unique Service Lines, you will always have opportunities to showcase your skills and contribute to the firm’s strategic initiatives.

Your key responsibilities

As an Experience supervising associate, you will work as the staffing point of contact for the assigned region/service/competency team and will be responsible to work with the service delivery managers in bench marking, resource allocation, workforce management, capturing staffing demand projections, analyze demand intake patterns, demand – supply matching, demand – supply gaps, schedule individuals on projects, optimize employee utilization and bench management.

Some of your key responsibilities include:

1. Capture demand projections, understand demands heuristics and identify actionable demand.

2. Calculate staffing requirements based on demand projections, delivery deadlines and productivity targets.

3. Identify suitable staffing options based on matching skills, roles and experiences.

4. Create staffing schedules to maximize service and minimize cost.

5. Timely update of employee schedules on the schedule management tool (Retain).

6. Timely review and resolution of scheduling conflicts.

7. Proactive review of resource availability/future project demands.

8. Minimize bench pipeline through proactive deployment on projects.

9. Minimize open, unfulfilled demand.

10. Track monitor and report on WFM KPIs such as employee utilization, time to fulfil demand, unfulfilled demand % and bench aging.

11. Basic reporting and analysis.

Skills and attributes for success

Graduates with 4-10 years of relevant workforce management experience. Understanding of business models, operational and financial aspects of service delivery will be preferred. The suitable candidate should have good analytical skills, can compute staffing demands, validate skills and experiences associated with the demand, identify suitable fulfilment options from the internal pool of professionals available for allocation or on bench and negotiate staffing solutions with the service delivery managers.

To qualify for the role, you must have

· Excellent analytical skills.

· Good verbal and written communication skills.

· Basic knowledge of MS Excel.

· Excellent teaming and interpersonal skills.

· Positive attitude and ability to excel under tight timelines.

Job Type: Full-time

Salary: Up to ₹1,800,000.00 per year

Jadwal:

• Day shift

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Payroll: 5 years (Preferred)
• HRM: 10 years (Preferred)
• total work: 1 year (Preferred)

License/Certification:

• Professional in Human Resources® (Preferred)